About 98point6
98point6 is a health technology company founded on March 1, 2015, and headquartered in Seattle, Washington. Initially established as a virtual clinic offering on-demand, text-based primary care, the company has transitioned into a software-as-a-service (SaaS) provider. In 2023, 98point6 was acquired by Transcarent, a digital health platform, which allowed it to focus on licensing its technology to healthcare organizations. The acquisition was valued at up to $100 million (MobiHealthNews, 2024-05-02).
The company provides a cloud-based virtual care platform that supports both asynchronous and real-time care. Key features include AI-powered solutions for patient intake, diagnosis, and treatment, as well as seamless integration with electronic health records (EHRs) (98point6 Technologies on 2024-03-08). 98point6 serves over 240 commercial partnerships, including major organizations like Boeing, Sam’s Club, and Banner|Aetna, and has over 3 million users across the United States (98point6 Technologies on 2023-01-23).
The company generates revenue through its B2B model, partnering with health plans and employers to offer its services as part of healthcare benefits. For example, Allina Health | Aetna provides no-cost text messaging with a 98point6 doctor as part of its health coverage (Allina Health | Aetna, 2024-11-19).
98point6 has raised a total of $299 million in funding through various rounds, with significant investments in 2020 and 2023 (Crunchbase, 2025). The company has been recognized for its innovative approach to healthcare, winning the MedTech Breakthrough Award for Best Overall Telehealth Solution in 2024 (98point6 Technologies on 2024-05-09).
Key Personnel
- Robbie Cape: Co-founder and CEO, with a background in technology and healthcare innovation.
- Brad Younggren: Chief Medical Officer, focusing on integrating clinical expertise with technology.
- Jay Burrell: President and CEO of 98point6 Technologies, leading the company through its transition to a software provider (98point6 Technologies on 2023-12-19).
News
Acquisitions and Partnerships
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Acquisition by Transcarent: In 2024, Transcarent acquired 98point6 to enhance its AI capabilities and integrate virtual care into its offerings. This acquisition is expected to bolster Transcarent's position in the healthcare market by combining 98point6's technology with its own services (MobiHealthNews, 2024-05-02).
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Partnerships: 98point6 has established partnerships with various health plans and employers, allowing them to offer its services as part of their healthcare benefits. For instance, Allina Health | Aetna provides no-cost text messaging with a 98point6 doctor as part of its health coverage for members (Allina Health | Aetna, 2024-11-19).
Layoffs and Restructuring
- In 2024, 98point6 underwent layoffs as part of its restructuring efforts following its shift in focus from a telehealth service to a SaaS provider (The Business Journals, 2024-04-27). This change was part of the company's strategy to streamline operations and focus on its core technology offerings (GeekWire, 2024-04-27).
Market Position and Future Outlook
98point6 is recognized as a significant player in the digital health landscape, particularly in virtual primary care. The integration of its services into Transcarent's platform is expected to enhance user engagement and retention rates, which are critical metrics for success in the healthcare technology sector (MedCity News, 2025-01-09). The competitive landscape remains challenging, with numerous players in the digital health space vying for market share. The success of 98point6 under Transcarent will depend on its ability to differentiate itself and deliver value to both employers and employees.
Overall, 98point6's focus on AI and automation positions it as a leader in the evolving landscape of digital health, making healthcare more accessible and efficient for patients and providers alike.
Employee experience
- sentiment_neutral Overall rating: 3.7 in 183 reviews
- check Sample rating: 3.5 in 41 reviews
- trending_flat Trending steady from 2021-04-19 to 2025-03-12
Employee Sentiments
Reasons Employees Like Working for 98point6
Positive Company Culture
- "The company has a huge, ambitious mission, and is a great fit for people who enjoy tremendous challenges." (Anonymous, Glassdoor, 2021-04-19)
- "I have had the opportunity to work with and learn from a wide variety of people across the organization." (Anonymous, Glassdoor, 2021-07-16)
- "Everyone is friendly and helpful. It is a company culture that I have been looking for for a long time." (Therapist, Glassdoor, 2022-04-07)
Work-Life Balance and Benefits
- "The benefits and work-life balance are good. There are about 10 weeks off per year between PTO, monthly personal days and all-company summer and winter breaks." (Anonymous, Glassdoor, 2021-04-19)
- "Flexible time, nice coworkers, 2 weeks of winter break." (Anonymous, Glassdoor, 2022-05-19)
- "Awesome people, great work-life balance, wonderful PTO policy." (Sr. Analytics Engineer, Glassdoor, 2022-07-06)
Mission-Driven Work
- "The company is very proactive in making sure their employees are happy and heard." (Physician, Glassdoor, 2022-11-22)
- "Remote work, great co-workers, exciting product. I feel like the company is moving in the right direction." (Anonymous, Glassdoor, 2023-02-13)
Reasons Employees Dislike Working for 98point6
Leadership and Management Issues
- "CTO is a weak leader and manager." (Anonymous, Glassdoor, 2021-04-19)
- "The clinical side was a mess with poor leadership." (Physician, Glassdoor, 2022-04-07)
- "The management isn’t great- their inexperience in such roles definitely show in really cruddy ways." (Licensed Mental Health Professional, Glassdoor, 2023-01-31)
Company Stability and Morale
- "Financial ruin, no transparency, not financially stable." (Marketing, Glassdoor, 2022-07-09)
- "Over time after the CEO was fired and the whole fallout poorly handled, morale visibly dipped." (Senior Security Engineer, Glassdoor, 2023-05-10)
- "Round after round of layoffs." (Software Development Engineer (SDE), Glassdoor, 2024-06-11)
Workload and Expectations
- "There isn't a shortage of work to be done and sometimes that requires owning additional work outside of your typical job description." (Anonymous, Glassdoor, 2021-07-16)
- "The physicians are completely taken advantage of and overworked." (Anonymous, Glassdoor, 2022-07-15)
Key Events or Changes in the Company
- "The well-liked CEO was fired about a year ago, a lot of good employees left." (Software Engineer, Glassdoor, 2023-06-21)
- "The company sold their physician group." (Physician, Glassdoor, 2023-11-23)
Specific Details About Benefits
- "Generous PTO and incredibly flexible." (Anonymous, Glassdoor, 2023-01-20)
- "The benefits offered are on the better end." (Licensed Mental Health Professional, Glassdoor, 2023-01-31)
- "Solid health benefits." (Senior Operations Manager, Glassdoor, 2023-08-23)
Customer experience
Negative Sentiment
Lack of Help and Referrals
- "I was asked no follow-up questions and was immediately told to go to my PCP or urgent care for x-rays to rule out serious conditions first." (Jace Ram, Google Play Store, 2025-02-20)
- "If you want any real medical advice beyond that, don't waste your time." (Kyle, Google Play Store, 2023-12-07)
- "This app is so pointless. They give you questionnaires and you get put on hold for somebody and then you finally get somewhere and they just tell you to go find care yourself." (Atumbarello, Apple App Store, 2022-06-20)
- "I paid them 40 bucks for them to tell you to go see your provider. What is the point?" (Syn P (Synn), Google Play Store, 2024-12-20)
- "Had an issue with a bump that was growing on my cheek & didn't know what the hell it was! So, I tried this app and got nowhere!" (William M, Google Play Store, 2024-06-06)
- "This service is definitively useless. I came asking for help dealing with a Flu and they told me I had to get a chest x-ray and take several tests to make sure I'm not dying from pneumonia." (Frank Blac, Google Play Store, 2025-01-18)
- "What is the purpose of paying a copay to use this app if they are not going to help you. I have tried to use this service 3 different times for health issues and all they do is collect my copay and suggest I go to a Dr in person." (Lodo, Google Play Store, 2023-09-06)
- "This is a terrible app. Gave up using and went to an urgent care to get a referral for an appointment I cannot stress how bad the customer service was in my case." (Jeff Heeg, Google Play Store, 2023-12-01)
- "This service makes me miss my old insurances Telehealth so much. The service providers always direct you to go be seen in person, they never listen to your past and your history and treat you like a child not an adult." (Sunflowergirll, Apple App Store, 2024-03-24)
- "Honestly I've used the app for a year now and it has become a waste of time. My company provides this for us, but the only answer I ever receive is 'you will have to go to an in person doctor to get that resolved'." (Alex, Google Play Store, 2022-10-12)
- "This is a scam app. They don't do referrals. Can't do anything. Waste of time and money." (James Dahlberg, Google Play Store, 2025-03-10)
- "Waste of money and time. The 'doctors' don't help you and just tell you to go to an in person clinic because they can't do an exam." (Stormie d, Google Play Store, 2024-09-04)
Technical Issues
- "What good is a service built to help people with health needs who's schedule prevents conventional options if it's so glitchy it crashes utterly and causes you to miss appointments that take weeks to reschedule." (Tyler Hankinson, Google Play Store, 2023-05-08)
- "I waited over an hour and the push notification came through 10 min after the doctor left the session." (Melissa Bridges, Google Play Store, 2025-02-16)
- "The app's functionality is like a 2/10. If you try to take a photo with the in app camera it boots you out and makes you sign in again." (Tina Myslinski, Google Play Store, 2025-03-14)
Unprofessional Service
- "The doctors were so unprofessional and rude. Did nothing to help because they can’t! It’s a liability don’t waste your time." (Such a joke, Apple App Store, 2021-04-27)
- "I never saw a real person and they just copied information from Web MD to answer questions with no real solutions." (Potterypillow, Apple App Store, 2024-04-11)
- "Providers admit that they are limited in what they can do in the virtual environment and, after a long process and wait time, just refer you out to an in person provider." (p;4, Apple App Store, 2023-11-27)
Positive Sentiment
Ease of Use and Convenience
- "I love it. It was so easy to navigate and fast to respond." (Jusnchoooo, Apple App Store, 2024-03-20)
- "My visit was fast and convenient! The provider listened to my concerns and addressed my symptoms." (Nova Reign, Apple App Store, 2024-02-29)
- "I found the app so easy to use, user-friendly, efficient, and had such a nice kind physician. Would recommend highly to anyone." (ERT1234567890, Apple App Store, 2021-02-10)
- "Quick and easy admission process. I got the help and information I needed without the long wait and headaches of an Urgent Care Clinic or ER." (PatientJG, Apple App Store, 2021-07-28)
- "I connected with a doctor right away. The physician was super kind and understanding and took care of my needs immediately." (None, Reddit, 2022-10-18)
- "Great and easy app." (None, Reddit, 2022-10-18)
- "I found the telehealth experience to be very convenient and accessible." (None, Reddit, 2022-10-18)
Positive Experiences with Providers
- "Dr. Nuñez was excellent. So glad the service is available 24/7. Thank you so much." (Stowers2, Apple App Store, 2024-01-03)
- "Very thorough and fast. Thank you." (Jackie Stohlmann, Google Play Store, 2023-04-29)
- "So perfect in the times we have now." (Thomas R Webster, Google Play Store, 2023-07-21)
- "I was extremely impressed with my first experience with 98.6! The doctor was very thorough and had an excellent manner about him." (76Posaune, Apple App Store, 2021-03-26)
- "The AI gathering questions and MDs are great on here. So easy. Would recommend if you don’t want to wait for an urgent care." (Shannara_dl, Apple App Store, 2023-08-11)
- "I was connected with a doctor almost immediately after entering my symptoms and background info. The app is inclusive and easy to navigate." (ash.lee126, Apple App Store, 2021-04-15)
Cost-Effectiveness
- "I would 100% use 98point6 again, especially since my $20 gets me unlimited visits for a year." (FrugalChef13, Reddit, 2019-04-22)
- "A $35 fee per appointment is still significantly cheaper than going to see a doctor in person without insurance." (annetteisshort, Reddit, 2022-08-22)
Overall Satisfaction
- "This service is amazing! It has really helped me and my family get the care we need quickly." (Me_Also_, Reddit, 2022-10-18)
- "I really appreciated the fast response and excellent care. Very thorough and efficient." (Lrgjr123, Apple App Store, 2023-06-11)
- "This app has helped me more than once. I live in an area where it takes 6 months to a year to get a doctor if they decide to pick you up as a patient." (TSH49, Apple App Store, 2024-03-30)
- "This service associated with this app is absolutely amazing! I have already recommended it to several of my friends and family." (Madhatter1017, Apple App Store, 2021-06-17)
- "I love this app. It was fast easy and perfect without having to wait for an appointment or spend big money on a co-pay for emergency room or urgent care." (Tonyh0ck48, Apple App Store, 2024-07-18)
General search results
Official social media
Job boards
App stores
Product reviews
- No detailed product reviews found in the search results.
News articles (most recent first, grouped by event)
Acquisition and Business Changes
- Transcarent to Acquire 98point6 AI-Powered Virtual Care Platform - Mar 6, 2023
- 98point6 Technologies Announces the Acquisition of Bright.md to Enhance Virtual Care - Jan 16, 2024
- 98point6 lays off employees after shifting focus last year - Puget Sound Business Journal - Apr 24, 2024
- 98point6 hit by new layoffs in latest change at health tech startup - Apr 23, 2024
Partnerships and Collaborations
- 98point6 Partners with Boeing, Chipotle, Circle K and KinderCare - Apr 30, 2020
- Banner|Aetna Selects 98point6 as Virtual Primary Care Solution - Apr 16, 2019
Company Developments
- 98point6 Announces New Strategic Direction To License Primary Care Platform - Sep 1, 2022
- 98point6 Technologies Wins 2024 MedTech Breakthrough Award for Best Overall Telehealth Solution - May 8, 2024
Key employees (grouped by employee)
Jay Burrell
Jeffrey Greenstein
- Jeffrey Greenstein Named CEO of 98point6 - Nov 23, 2021